When you enter a building, be it a hotel, office or residential complex, what do you do first? Nine times out of ten, you will look for who is there to help you – most often, the concierge. Concierge services play an important role in making the visitors to a premises feel safe and looked-after. They combine security services with exceptional customer care – acting as both a protective force and a friendly face. In this blog, we will delve into the numerous benefits of investing in concierge security services and why they’re such a crucial component for many UK businesses.

Enhancing Security Measures

Concierge services provide a proactive approach to security. Unlike conventional security guards – who often only react to incidents and focus on acting as a reassuring presence from the sidelines –  security concierges are trained to anticipate potential threats and mitigate them before they escalate. This proactive stance is achieved through continuous monitoring, risk assessments, and an understanding of advanced security protocols.

Concierge security services leverage cutting-edge technology to enhance their effectiveness – they will often play a role in the CCTV monitoring of a building, as well as overseeing other manned security forces on site. Security concierges work closely with business owners to develop customised security plans to address specific vulnerabilities and risks, as it would be negligent to treat two locations the same. This tailored approach ensures that all potential security gaps are covered, providing comprehensive protection for your business.

Personalised Service

Security concierges are not just security personnel; they are also trained to provide excellent customer service. Their role often includes:

• Greeting visitors
• Overseeing and manning reception areas
• Assisting with queries
• Conflict de-escalation
• Fulfilling specific requests

Because of this, concierges need to be trustworthy, authoritative and highly competent. This often takes a lot of training, and can’t always be achieved by just anyone. This level of service goes beyond traditional security duties, adding value to your business and improving the overall experience for everyone on your premises.

Minimising Risks

Investing in concierge services means benefiting from their knowledge of comprehensive risk management. Security concierges are trained to identify and assess potential risks, be they physical threats, unauthorised access attempts, or even cybersecurity concerns. In the event of an emergency, having a security concierge on-site can be a critical asset, as they have likely prepared for this situation to occur at some point in their training.

A secure and well-managed business environment reduces the risk of accidents, theft, and other incidents that could lead to liability claims and damage to your business’ reputation. By investing in security concierge services, businesses can demonstrate their commitment to safety and security, which may even count towards reducing insurance premiums.

Improved Efficiency

Concierge security can contribute to the efficiency of your overall business operations. By managing access control, visitor logs, and security systems, these highly competent individuals streamline these processes and free up your staff to focus on their core responsibilities. This improved efficiency can lead to increased productivity and better resource allocation.

As previously mentioned, security concierge services are often well-versed in the technology that allows for real-time incident reporting and communication, such as CCTV monitoring. Any security breach or suspicious activity is promptly reported and documented, enabling swift action and reducing the likelihood of escalation. This real-time responsiveness is crucial for maintaining a secure business environment.

Brand Reputation Management

Investing in concierge services reflects well on your business. Providing visitors and employees with a secure yet welcoming environment demonstrates your commitment to their safety and well-being. This positive perception can attract new customers and strengthen relationships with existing ones.

In the UK, the threat to businesses from violent criminals is higher than both the European and worldwide averages. In a country where there is such a risk of potential crises, the way a business responds to a security breach can have a lasting impact on its reputation. Concierges can help navigate challenging situations such as these with professionalism and care.

Find the face to front your security team

Concierges play a vital role in creating a safe and welcoming environment. If you are looking to enhance the security and customer service experience for your business, consider integrating concierge security services such as ours. Our concierges’ comprehensive approach to security and commitment to excellence will provide you with peace of mind and allow you to focus on what you do best – running your business.

For more information on how concierge services can benefit your business, or to schedule a consultation, please contact us today.

From cybersecurity to physical threats, Businesses face a wide range of security threats, regardless of industry or niche. 

Burglary and theft, vandalism, natural disasters such as earthquakes, and violent workplace behaviour are common for every business. And with 2.7 million theft offences in the UK, securing business premises is a priority. 

One way to protect your building, assets, clients, and workforce is by hiring professional concierge security. Read on to learn how this service can benefit your organisation.

5 Pros of Concierge Security

Add Value to Your Business 

Concierge security staff are the first people visitors see when they enter your establishment. These professional, well-dressed individuals are trained in both security and customer service. They can put guests at ease and make them feel safe and welcome. Their presence can certainly increase customer satisfaction. 

Extra Organisational Benefits

Though “entertaining” your waiting customers and maintaining a peaceful and conflict-free environment is their main concern, your concierge security staff actually does a lot more. They can help answer calls, verify appointments and cancellations, and answer formal questions about your business. 

Having concierge security staff take on administrative tasks can free up your employees’ time so they can focus on more urgent tasks.

Save time 

Training your own people and organising their daily schedule is an additional task for your business. By hiring concierge security from a professional company, you’re getting highly-trained and licensed professionals that know their job and incorporate their professional practices into your business. You pay for external security and get the whole package without the extra stress and effort.

Instant Emergency Response Plan

Aside from their hospitality, great manners, and formal attire, concierge security staff are, above all, security-trained men. This implies that they also handle emergency response protocols, which must be followed by your employees, your guests, customers, and everyone inside the building. 

However, in worst-case scenarios, clients and employees alike can panic and cause more chaos. Concierge security staff will take care of unwanted troubles and keep things under control.

They Can Handle Deliveries

Deliveries can be a real challenge. Not every business offers door-to-door delivery. Depending on your business’s location – couriers can’t always make a stop and wait for you to get out and handle the package. This is where concierge staff comes in handy. 

Handling dispatchers, carrying deliveries to your office, or appointing the delivery staff to your warehouse is within their primary duties. 

All Time Security: The Best Concierge Security in the UK

The success of your company isn’t only defined by your workforce and business operations. Establishing a secure working environment and stress-free office can ensure better employee and client satisfaction.

And what better way to do that than with a concierge security team from All Time Security? Our staff is at your service and works according to all industry standards. So, worry less and leave the security matters to us. Contact us here.

In today’s fast-paced world, businesses need to be extra attentive to different aspects of security. According to a recent study from the National Business Crime Centre, an average of 69.2 crimes every hour affects businesses. From ensuring the physical well-being of the environment to securing precious possessions, a company can never have too much security.

When speaking of a relatively new type of security – concierge security, our minds automatically picture hotels and resorts. In reality, the term extends to more than just the hospitality industry. Concierge security will fit nicely in any business operating from an office space or other establishment where businesses welcome guests and visitors.

Continue reading to learn more about concierge security and how it can do wonders for your business.

What Does Concierge Security Entail?

To understand the concept of concierge security better, think of it as security with a twist. Whereas regular security detail would tend to only possible security threats, concierge security will do a few more things for your business.

Concierge security encompasses individuals that are at the front of your company. They act as the greeting point for visitors while ensuring that security parameters are always covered.

One of the main responsibilities of concierge security is to always be on the move – circling everyone that enters your business premises (as well as your regular employees and patrons) inconspicuously.

What Can Concierge Security Do for Your Business?

Besides performing regular security activities, concierge security will cover a few other aspects of your business. Business representation and report creation are just the tips of the iceberg.

Represent Your Business

You can think of concierge security as your stand-in when you aren’t available to be physically present at your company. In such a scenario, having concierge security can help maintain the working tone and act to an executive extent.

Well-thought-of security measures, efficient employee tracking systems, and a spotlessly organised front desk will help your business stay afloat in the case of your absence. Besides monitoring CCTV cameras and drone footage to ensure maximum perimeter coverage, concierge security will also adopt your business language to convey your business etiquette.

Manage Reception

The versatility of concierge security includes running your reception area. If your business hires this type of security, you will be covering more than just your working area.

In fact, your business will have the ultimate swiss knife of security and business operations. Once you hire concierge security, you will no longer need additional reception staff. Your business will always have someone to answer the phones or guide your visitors and business associates through your company.

Safety professionals will know how to present themselves at the forefront of your business and tend to all related duties with high professionalism. If there are no security issues to tend to, concierge security will take on the reception employee role and offer visitors and employees information and guidelines.

Resolve Safety Perils

Tending and solving security issues are the main concern for security detail. As a paramount job responsibility, securing the well-being of individuals and assets is the ultimate goal of concierge security.

Since concierge security is positioned at the forefront of your office premises, they will be the first responders to act in case danger is identified. Besides taking notice of potential threats, security professionals will act immediately to resolve and remove them.

As opposed to CCTV equipment that simply monitors occurrences, security detail will be responsive and proactive in real-time while responding to immediate threats, intruders, hazard alarms, and health emergencies.

Initiate and Uphold Reports

Concierge security will be the first point of contact for anyone entering your business premises. They can effectively note and record the number of entrances and deliver information regarding deliveries and other movements within your working space.

Besides keeping track of movements, concierge security will also keep an eye on vacant office spaces that employees or visitors don’t frequently visit. The security professionals can carry out the task by either monitoring CCTV cameras or performing foot patrols in said areas.

Expect to be notified about everything happening inside your office space. Moreover, thanks to concierge security keeping entrance logs and other referral materials, you’ll always have written records of happenings.

Perform Routine Inspections

Even though concierge security will be primarily located at the forefront of your business location, they will still be able to execute routine assessments at every given area within your business premises. If your working area consists of numerous vestibules and passageways commonly unattended, concierge security will take on the assignment to inspect the area.

Likewise, flights of stairs that CCTV doesn’t cover will be personally inspected by your concierge security. You will always be informed of potential security weak points and have the upper hand whenever security decisions are made.

Offer Visitor Support

One of the traits that make concierge security so versatile is its adaptability. Namely, the job description of your security professionals extends beyond welcoming guests into your working space. Often, concierge security can allocate replacement keys, manage schedules, and perform personnel checkups in your e-systems.

Besides physically shielding your staff and assets, concierge security will perform regular administrative assignments. That way, your business will always have written records of anyone entering the premises in the case of potential security risks or hazards, such as fire and floods.

All Time Security: Your Reliable Concierge Security Provider

As an SIA-approved operator for security guarding, door supervision, keyholding, close protection, and CCTV public surveillance, we at All Time Security are dedicated to securing your business 24/7, 365 days a year.

We also offer all-encompassing security solutions and hotel and office reception security. Moreover, our team of security professionals abide by strict security standards, so you can rest assured the security of your business is in good hands.

Get in touch with us and request a free quote for your security needs today.