Following the COVID-19 pandemic and global lockdowns, the UK is slowly reopening to local and international visitors. But, starting fresh was still a challenge for many hotels. In fact, almost all industries took a brutal hit, but the hospitality sector was especially affected.
The following were the primary hotel obligations during the pandemic: introducing overall facility protection, conducting suitable COVID-19 protocols, and enforcing general security.
As a result, many hotels undertook the responsibility of developing detailed plans to ensure building site security for staff and guests. Minimising contact is a priority across many hotel locations, which had to make the necessary changes to make guests feel safe and comfortable. Here are ways to do it.
Improving Security Measures
In addition to all COVID-19 security protocols, hotels are working tirelessly to improve the overall security of staff and guests. Concierge security and contactless check-in are just a few ways security was improved, along with introducing and establishing the required Covid-19 protocols.
The Role of a Security Concierge
Concierge security has been on the rise in the past years. It is a high-visibility and valuable role in the hotel industry. The concierge’s job entails circulating among the guests and employees, protecting the property and offering customer assistance.
Some of the many duties include scanning the premises for any safety issues by monitoring CCTV feeds and security alarms. A concierge is responsible for interacting with hotel guests during security checks, which is why they must possess the corresponding social and professional skills.
Monitoring and authorising the hotel entry and tracking the departure of employees and guests are vital to maintaining the safety and security of the premises – and are within the scope of a concierge’s role.
The Importance of a Security Concierge
A security concierge is one of the first people you see when entering a hotel, business establishment, or residential building. They monitor who enters and exits the building, keep an eye on unwelcome guests, and take care of both the security of the guests and employees. Seeing a friendly concierge assures guests and staff that the hotel cares for their safety.
The security concierge also handles the implementation of the COVID-19 protocols, making sure everyone abides by them. Every hotel strives to provide guests a secure experience inside and outside the premises. It requires the employment of a professional security concierge.
Contactless Check-in
To ensure the safety of guests following the pandemic, hotels offer contactless check-ins. This allows guests to skip the check-in at the front desk and proceed directly to their room, using their mobile to check-in.
Hotels also offer the option of using mobile devices as digital keys to their rooms, providing a touchless experience for the guest. However, while efficient and safe, this method requires tight safety measures against identity theft.
Protecting the Guest from Fraud
With hackers everywhere trying to invade hotel guests’ privacy, using a mobile device as a digital key must be done with caution. Hotels are leaning on the expertise of security companies to ensure that their guests will enjoy a contactless and smooth stay.
Hotels have found several options to protect guests and simultaneously offer them the opportunity for contactless check-in and the use of digital keys all through their phones. Pairing the digital key with the guest’s device rather than the phone number offers a higher level of security for the guest. Hackers cannot misuse the guest’s phone number to contact the hotel.
There are other ways hotels may provide these services to their guests:
- Offer assistance to regular guests by making them members of a loyalty club;
- Establish a notification system for immediate alerts of any changes in their profile information;
- Offer multiple authentications for new guests or those with irregular visitation patterns in the past.
Protection and Safety of Employees
A business’s biggest asset is its employees, who should be well cared for. Hotels are places where guests change rather frequently, and there is no way to know if the next person coming through the door may harm one of the employees or other guests.
More and more hotels worldwide are investing in safety buttons for employees. They are each assigned one but not to be micromanaged or tracked. They are provided with an option to protect themselves and other guests in case of a dangerous occurrence.
By pressing the safety button, a hotel employee signals the hotel operators their location in an emergency. This allows hotel security teams to act swiftly and protect employees if needed. At the same time, employees feel safer and valued. More sophisticated systems offer reporting alerts and response time which may help identify security vulnerabilities and create a plan for a faster response in the future.
Dealing with International Visitors
Particular attention should be paid to international hotel visitors in a post-pandemic era where people are scared for their health. People started to travel frequently, and one never knows if the next person walking through the door will use the hotel for recreation and vacation – or if they’ll be stuck in quarantine.
Using the best CCTV security system or maybe opting to hire a security concierge or manned security can help in cases of quarantined guests. Patients tend to have outbursts and not be willing to follow the protocols. It is essential to monitor them and ensure they are not endangering the lives of other guests and staff.
Construction Site Security: Choose the Right One for You
Making significant changes in the security protocols doesn’t necessarily mean spending a lot of money.
At All Time Security, we offer all security-related services in the UK to help your hotel operations at affordable prices. When it comes to security, every problem requires a different approach and hotels are no different.
Trust us to provide you with a complete security solution for hotel and office reception security. We offer high-quality CCTV remote monitoring of the whole premises and guards, security patrols, and other services suitable for your sector.
Offering reliable building site security services is what we do best. Contact us 24/7 to learn more about our solutions!
